Cancellation and Refund Policy
Introduction:
Welcome to The Ranaya Store (“we”, “our”, or “us”). This Cancellation and Refund Policy applies to all purchases made through https://theranayastore.com, our official e-commerce platform. We are committed to ensuring that our customers receive a safe, secure, and satisfying shopping experience when purchasing fine jewelry made of gold, silver, and diamonds.
Please read this policy carefully before placing your order. By using our website and making a purchase, you acknowledge that you have read, understood, and agree to be bound by this policy.
Order Cancellation:
Before Dispatch: Once an order is placed, our team will contact you for confirmation before processing it. If you wish to cancel the order, please inform us before confirming the order during this communication. Orders can only be cancelled prior to confirmation.
After Dispatch: After you have confirmed the order, it will be processed and dispatched. Once confirmed, cancellations will not be possible as the fulfillment process begins immediately.
To initiate a cancellation, please contact us immediately at storeranaya@gmail.com with your order ID and cancellation reason or +91 7418340374
Refund Policy:
Refund Eligibility
As we do not offer returns or exchanges, refunds are applicable only for orders cancelled during the confirmation call made by our team after order placement. Once the order is confirmed, it enters the processing stage and is no longer eligible for cancellation or refund.
Refund Method
Approved refunds will be processed via NEFT (bank transfer). Customers will be required to share their bank account details once the cancellation is confirmed.
Refund Timeline
Refunds will be initiated within 7–10 business days after the cancellation is confirmed and bank details are received.
Shipping and Delivery:
We aim to deliver all orders in secure, tamper-proof packaging, ensuring safe delivery of high-value jewelry.
Shipping Timeframe
- Orders are typically processed within 2–5 business days.
- Delivery time varies based on location and product availability but usually takes 5–10 business days post-dispatch.
Shipping Charges
- Free shipping on all orders above ₹3000!
- Orders below ₹3000 will incur a ₹200 shipping fee.
- Shipping charges (if applicable) are non-refundable.
Tracking
Customers will receive tracking details via email or SMS once the order is dispatched.
Quality Assurance and Authenticity:
All items sold on The Ranaya Store are certified and authenticated. For gold and diamond jewelry, hallmark certification and/or authenticity certificates are provided as applicable.
Dispute Resolution:
In the event of a dispute, we will attempt to resolve the issue amicably through email or customer service communication. If resolution is not achieved within 15 working days, the dispute will be handled in accordance with applicable laws.
Contact Information:
If you have any questions or concerns about these Terms and Conditions, please contact our customer support team at storeranaya@gmail.com or +91 7418340374